Our Hats did not arrive when they were supposed to. I was not contacted about this, and had to follow up only to find that the package had been lost or misplaced. It still didn't arrive on time and I wasn't offered any compensation for the delay which was more than a week. The date of our event passed without our participants getting hats. Once they did arrive at our office I had to mail them out to our award winners so they could have their prize.