Daniel was a great contact at Social Imprints. He answered all of our questions with knowledge and speed!

Customer service is hit or miss. Very responsive, but not very informative. I had to request updates multiple times. I also was only informed that we were shorted on t-shirts after I noticed that there were fewer in our online store than requested. I feel that SI should have noticed the shortage right away and informed me. Getting fewer shirts than requested when we were told that there was a possibility of overages was a large issue as we only ordered was was needed. While the errors in the orders were fixed quickly and my requests for updates were answered in a timely manner, it was a lot of work on my end making sure everything was on track and accurate.

Nathan earns a 6 on a 5 point scale every time.