customer survey results
(Live survey results from Dec 2013 to current)
85%
VERY SATISFIED WITH
customer service Rating distribution:
customer service Rating distribution:
Very satisfied
630
Somewhat satisfied
72
Neutral
15
Somewhat dissatisfied
15
81%
VERY SATISFIED WITH
QUALITY OF PRODUCTS Rating distribution:
QUALITY OF PRODUCTS Rating distribution:
Very satisfied
602
Somewhat satisfied
99
Neutral
19
Somewhat dissatisfied
12
Our latest Surveys
Customer service
Quality of products
Customer service
Quality of products
Customer service
Quality of products
Daniel Phifer provided excellent customer service. He maintained a great attitude and professional demeanor throughout the entire process--even when my clients had unreasonable requests/timelines. He was pleasant at all times.
Customer service
Quality of products
Delivery time was not met. There is no clear schedule as to when art files are required and when sign offs need to occur to meet delivery time. Account manager complained of having to do 15 different estimates for job. Physcial prepros were replaced with photo press checks.
Customer service
Quality of products
Customer service
Quality of products
Customer service
Quality of products
Customer service
Quality of products
Daniel usually is very helpful and responsive, and willing to find a good solution to fit our needs