It would be great if you had a nonprofit rate, or local rate. More information about your social impact.

Goods that we received were not of the quality that we expected.

Delivery time was not met. There is no clear schedule as to when art files are required and when sign offs need to occur to meet delivery time. Account manager complained of having to do 15 different estimates for job. Physcial prepros were replaced with photo press checks.

There were a lot of communication difficulties in getting this order. We were not told we had to approve a proof before production could begin and assumed that putting in an order and providing credit card info was sufficient to get production going. It was not. As a result, our order was delayed for a week because the proof email hit a spam filter and was not seen by anyone; we did not know until someone reached out a week later to say that the proof hadn't been approved and production would be delayed as a result. Production was also later delayed a second time on our order and we were not proactively told - I had to reach out the day after our order was supposed to arrive to find out what happened.