Would have given a 5, but kept getting notices that we had not paid (when I was traveling for a conference), when in fact, we had cut the check almost a month ago. I went back and forth with AP for a morning of my trip to check on this. I emailed Daniel to check in on this, and didn't hear back.

The response time from staff was very good. It's a 4 instead of a 5 because the product was shipped to a different address than what was stated on our invoice .

There was a lot of back and forth that took weeks to resolve - and that was very difficult for me as someone who really wants to keep our business with social imprints. I was worried about the business going elsewhere so I decided to call kevin to help and he did.

The people I have worked with so far have been friendly and responsive.

Customer service is hit or miss. Very responsive, but not very informative. I had to request updates multiple times. I also was only informed that we were shorted on t-shirts after I noticed that there were fewer in our online store than requested. I feel that SI should have noticed the shortage right away and informed me. Getting fewer shirts than requested when we were told that there was a possibility of overages was a large issue as we only ordered was was needed. While the errors in the orders were fixed quickly and my requests for updates were answered in a timely manner, it was a lot of work on my end making sure everything was on track and accurate.