customer survey results
(Live survey results from Dec 2013 to current)
85%
VERY SATISFIED WITH
customer service Rating distribution:
customer service Rating distribution:
Very satisfied
630
Somewhat satisfied
72
Neutral
15
Somewhat dissatisfied
15
81%
VERY SATISFIED WITH
QUALITY OF PRODUCTS Rating distribution:
QUALITY OF PRODUCTS Rating distribution:
Very satisfied
602
Somewhat satisfied
99
Neutral
19
Somewhat dissatisfied
12
Our latest Surveys
Customer service
Quality of products
Customer service
Quality of products
It was tough settling on a delivery time and schedule. We went back and forth over email, when I feel a call would have been appropriate to discuss the details of the delivery if Alexa knew that it would not be humanly possible to get us the shipment on the date expected.
Customer service
Quality of products
Great communication and delivery as always. Good quality, too. There was a lag (7 days) between the first proof and the updated proof. I believe Daniel had a challenge getting the source to update the proof, so I don't fault Social Imprints for it.
Customer service
Quality of products
Customer service
Quality of products
Customer service
Quality of products
Customer service
Quality of products
Customer service
Quality of products
There was some confusion in emailing back and fourth