Our Hats did not arrive when they were supposed to. I was not contacted about this, and had to follow up only to find that the package had been lost or misplaced. It still didn't arrive on time and I wasn't offered any compensation for the delay which was more than a week. The date of our event passed without our participants getting hats. Once they did arrive at our office I had to mail them out to our award winners so they could have their prize.

my first couple of experiences in years past were great with Nathan. this year Alexa was my rep and things did not go real smooth. it sometimes took days to get a response. I ordered a specific color, when I proofed the order I saw she entered a wrong color on one of the garments. had to call her to walk her through that. she sent me the embroidery proof. I approved it on a Thursday. the following Tuesday she send me the same proof again for approval. And finally the order was late.

We had approved the order, but it was never acknowledged so our order ended up being very late.

This was our second time in a row using you guys and there were mess ups both times. The first time, the colors printed were inconsistent, and we assumed this was a fluke. To remedy this, we clearly requested to have a pre-production proof sent to us. Daniel never stated when the deadline to get that done would be, and when we inquired about it, he told us it was already too late. Very, very disappointed in the lack of follow-up and follow through. Now, our last order came with bags that were the WRONG color. It's two days before the event and this is unacceptable. There was an overall lack of customer care here. Our first order started with Eric, and the customer service he provided was great. It was a very stark difference when we were handed off to Daniel.

The order was messed up, with the wrong logo printed. The new bags took over a week to get which was after the deadline that I needed them. Communication took a very long time to get design proofs and responses.

Our order was not sent to print on time, delaying important projects. Our order was supposed to be delivered NLT 4/20/15, and was not received until 5/1/15. Had I not checked in about the order, it may have been delayed event further. I was promised a credit for this error but just received an invoice with no credits shown. The amount of time I've had to put in following up on this order is unacceptable.