Our Hats did not arrive when they were supposed to. I was not contacted about this, and had to follow up only to find that the package had been lost or misplaced. It still didn't arrive on time and I wasn't offered any compensation for the delay which was more than a week. The date of our event passed without our participants getting hats. Once they did arrive at our office I had to mail them out to our award winners so they could have their prize.

my first couple of experiences in years past were great with Nathan. this year Alexa was my rep and things did not go real smooth. it sometimes took days to get a response. I ordered a specific color, when I proofed the order I saw she entered a wrong color on one of the garments. had to call her to walk her through that. she sent me the embroidery proof. I approved it on a Thursday. the following Tuesday she send me the same proof again for approval. And finally the order was late.

We had approved the order, but it was never acknowledged so our order ended up being very late.

Customer service is hit or miss. Very responsive, but not very informative. I had to request updates multiple times. I also was only informed that we were shorted on t-shirts after I noticed that there were fewer in our online store than requested. I feel that SI should have noticed the shortage right away and informed me. Getting fewer shirts than requested when we were told that there was a possibility of overages was a large issue as we only ordered was was needed. While the errors in the orders were fixed quickly and my requests for updates were answered in a timely manner, it was a lot of work on my end making sure everything was on track and accurate.

neutral comment 1